確認メール

TICKET COLLECTION

How do I get my tickets?
Ticket collection method is shown on your purchase receipt. There are different methods, according to the event type:
BOX OFFICE COLLECTION:
User must show up at the Box Office from an hour before the performance starting
time with a print of his purchase receipt or his transaction code and a valid ID.
TICKET MAIL DELIVERY:
For some special events Charta srl sole shareholder runs a mail delivery service.
It is important to write down a correct address in the personal details form
because this is where tickets will be sent.
FAST TICKET:
For some peculiar events, Vivaticket gives you the chance to print your tickets
at home just like you were a box office. Don't forget you will only be allowed
to print them once, and they must be kept safe just like they were "regular"
tickets.

You will receive an automated confirmation e-mail message within half an hour
since your payment has been accepted. とあるので、支払い確認メールが届いているはず。
そこにTicket collection methodが書かれているとあります。

それさえ示せば、問題はないのですが（本人が理解できないのであれば、理解できる
人に解決してもらう）。

TRANSACTION CODE AND RESERVATION RETRIEVALからも確認はできるはず。

GENERAL TERMS OF USE FOR THE VIVATICKET SERVICE
5.PURCHASE CONFIRMATION
When the payment is properly carried out, the system will show the on-line receipt stating "Payment Confirmed. Transaction Completed" which is a confirmation of the user's purchase.

The user will anyway receive a confirmation e-mail message within half an hour
from the successful payment process, summarizing the assigned seats
(when available) and total price of the purchase, and ticket collection methods.
The Vivaticket Service Provider cannot be held responsible for a missing delivery
of the confirmation e-mail message in the above terms, for in case
the user provided wrong or invalid details in the on-line personal details
form this will prevent the message from being delivered.
ここは要注意です。メールが来るはずが来ていない可能性は？

The user will be able to print his purchase receipt at any time through the View Receipt tool, by providing his transaction code.

可能性は、transaction codeでチケット売り場にて、本物のチケットと交換、
PDFファイル等のものを印刷して持って行く。これはメールで送られてくるはず。