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cancellation insurance 

こんにちはゲストさん

5. Cancellation of and failure to use a ticket
5.1. To cancel a booked flight or other confirmed service (e.g. seat reservation, carriage of pets, special reservations), passengers must notify the airline in writing (by fax to 49 (0)30-4102 1003, by letter or e-mail to Air Berlin, Service Team, Saatwinkler Damm 42-43, D-13627 Berlin, Germany; serviceteam@airberlin.com) or by telephoning 44 (0)871-5000 737 (0,10 GBP/min; different rates may apply to calls from mobile phones) before the start of their journey, stating the booking reference number. The decisive date is the day on which the notification is received by Air Berlin. Cancellation is no longer possible once the passenger has embarked on the journey. Under German law the following regulations apply to cancellations:

Frequently Asked Questions
Service
Does arberlin offer travel insurance?
Yes, when you book your flight online at airberlin.com or by calling our Service Centre » you can also book travel insurance offered by our partner ETI International Travel Protection. ETI’s travel cancellation insurance provides cover for the major risks prior to your trip. These include not only illness and accident, but also job loss.

In addition to travel cancellation insurance, ETI also offers suitable travel insurance packages that include options such as baggage insurance and travel health insurance. ETI’s products are available from just EUR 9 per person. Compare ETI insurance policies »

//www.airberlin.com/site/affiliate/partner-ab/erv/vergleich/GB_eng_vergleich_erv.pdf

Travel Cancellation Insurance
We will pay the cancellation costs of your trip.
Insured events are for example:
Accident
Serious unexpected illness
Death
Damage to property due to storm, fire, etc.

ということで、病気、事故、死亡などで旅行中止になた場合です。

まずは、連絡を。下手すると電話代のほうが高くなるので、メールかFAXでしょう。
ドイツの信頼できる会社なので、南欧のエアラインなどと違って返事は必ず
あるはずです。温情を掛けてくれるような気がします。

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