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Re: easy Jetにフライトをキャンセルされた場合の払い戻し。

こんにちはゲストさん

レスありがとうございます。
アルタさんのご質問についてですが、今回、送ってきたメールをコピーしました。参考にしてみて下さい。

なんか同じ日に他路線への低料金での変更は厳しそうですね。
前日にルートン空港近辺にホテルを予約しましたし困っています。
やはり安い航空会社はそれなりのリスクがあるんですね…。

!! IMPORTANT !! Your flight details have changed

Please see details below

Booking Number: XXXXXXXXX

Dear Customer

Flight cancellation and Notification of Rights under EC Regulation No 261/2004 (as required be Article 14.2)

Thank you for choosing easyJet for your travel arrangements.
We are writing to let you know that regrettably we have had to cancel some of our flights between Luton and Istanbul.
We have made these cancellations as the authorisation to fly from the Turkish authorities
has inexplicably precluded us from operating at the originally requested times.
We are making every effort to gain the necessary approvals to operate the flights as originally planned,
and will notify you should we be able to obtain permission to operate to the original schedule.

Please find below the details of your itinerary.

Flight details:

> Thursday 13 July, flight 2384: Istanbul to London Luton; departs 12:35; arrives 14:35 CANCELLED




We are offering you the following options:

RE-ROUTE WITH AN ALTERNATIVE CARRIER

If you choose to re-route with another carrier (under comparable transport conditions, i.e. low-cost airline),
we will reimburse the cost of your ticket less the amount refunded.
To obtain this reimbursement, please write to easyJet enclosing your receipts at the following address:

easyJet Customer Services
easyJet Airline Company Ltd
London Luton Airport
Luton LU2 9LS
United Kingdom

Or

A FULL REFUND

Should you decide not to travel, we will refund the fare paid for the journey not made
(and for the journey made where the flight no longer serves the purpose of the original travel plan).
The refund will include all taxes, charges and credit card fees paid to easyJet at the time of booking.
To claim a refund, please call our customer services department on the relevant number below:

in the UK, 0871 244 2366 (Calls charged at 10p per minute within UK).
in Spain, 90 229 9992
in Switzerland, 0848 888 222
in the Netherlands, 0900 265 8020 (calls charged at 0.15 Euro per minute; calls from mobiles and other networks may cost more)
in France, 0826 10 26 11 (calls charged at 0.15 Euro per minute; calls from mobiles and other networks may cost more)
in Greece, 210 353 0300
in Germany, 01805 029 292 (calls charged at 0.12 Euro per minute; calls from mobiles and other networks may cost more)
in Italy, 848 887766
in Denmark, 7012 4321
in Portugal, 808 204 204
in Republic of Ireland 1890 923 922

If you are calling from a country not listed above, you can call us on 0044 870 6 000 000.
Our Contact Centre is open between 8am to 8pm UK time, Monday to Friday.

We would like to apologise in advance for any inconvenience these cancellations may cause you.
We would like to give you our assurance that we do understand the problems that can arise from these situations
and that the decision to do this was our last option.


Yours faithfully
easyJet Customer Services Team


In the event that you are not happy in any way, in the first instance please contact any representative of easyJet.
If your issue still remains unresolved, please contact the Air Transport Users Council: CAA House, Kingsway, London WC2B 6TE or via their website: www.auc.org.uk

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