やはり問題のある売り方

/www.independent.co.uk/
PLANE TALK: OPTIMISM IS GOOD – BUT NOT ALWAYS WHEN PLANNING FLIGHT CONNECTIONS
BA passengers intending to transfer between Heathrow and Gatwick should take into account the complex geography between the two

“Can flights be sold with unrealistic transfers?” asks Matt Foure. He is one of the many passengers on British Airways who has to transfer between Heathrow and Gatwick; BA’s route networks from its two main hubs are mostly complementary. Mr Foure booked a trip online that delivered a connection between arrival at Heathrow and departure from Gatwick of three hours 15 minutes. In late afternoon on a Friday.

If you are familiar with the geography of these two airports, you will know that the only realistic route between them is on the M25 and then the southern bit of the M23. And if you are familiar with these roads at teatime at the end of the week, you will probably conclude this looks like a case of “Computer says Yes – even though it probably shouldn’t”.

Heathrow and Gatwick airports are individually complex and are located 40 miles apart by road. British Airways says: “We recommend that you allow at least three hours if you’re connecting between these airports.” That’s not a three hours between leaving Heathrow (after passing through immigration, picking up your baggage and going through customs) and dropping your bags at the BA desk at Gatwick. It’s an official minimum connecting time between the scheduled arrival of the plane at Heathrow, and the scheduled departure of the next flight from Gatwick.

まず、現実的ではないことが書かれているうえに、当のバス会社は、バス到着から飛行機出発までを三時間と言っているようです。

乗り継げない時は、BAが次(翌日)の便、宿を提供することに期待するしかないとも書いています。

さらに、真っ当な代理店なら売らないとまで言い切っています。