12月28日夜から、ベネチア→パリでTelloの寝台電車を予約していたのですが
フランスのストライキで運航休止の連絡が本日明け方メールできました。
ベネチアからミラノは電車動いているのでそれでミラノまでいって
ミラノからパリは代替で準備するバスでいってね。と記載があります。
安全面、あと時間的なことを考えてどうしようか悩んでます。
あきらめて飛行機に変更したほうがよさそうでしょうか。
現地お詳しい方
アドバイいただければ幸いです。
Dear Customer,
You have a reservation on the Thello train 220 from Venezia S. Lucia on 28/12/2019 to Paris-Gare-De-Lyon and we thank you for choosing us.
Due to the social movement of the SNCF Réseau staff, French rail infrastructure manager, your train will not run. We recommend you to cancel your trip.
As no information on the resumption of traffic is currently available, we inform our passengers who booked for future dates that these trains might also be canceled.
If you are unable to cancel your trip, the trip will be organized in the following way.
Your train Venezia S. Lucia > Paris-Gare-De-Lyon will run normally up to Milan at its original schedule and will leave as planned from Venezia S. Lucia station.
In Milan, passengers will be directed to take the buses provided to Paris-Gare-De-Lyon.
The Thello staff will be traveling on the replacement services.
Attention in these exceptional circumstances:
We regret to inform you that assistance to mobility impaired passengers cannot be guaranteed. We therefore invite passengers requiring assistance to cancel their trip.
Long bus journeys are difficult for the most vulnerable (infants, young children, elderly or people having health problems). We therefore recommend to travelers in these situations to cancel their trip.
Parents of small children who still wish to maintain their journey have to bring their own baby seat or booster seat, these are not provided.
In addition, pets are not allowed on board of buses even if they are in baskets. We therefore invite passengers to renounce traveling with their pets or to cancel their trip.
In these circumstances, you can decide to:
Cancel your travel
To cancel your travel and receive a full refund of your Thello train ticket, just complete the cancellation form as soon as possible and at least before the train scheduled time departure, by clicking on the button below.
If you have booked a round trip, you can cancel both legs, please specify it in your request.
No refund will be issued by Thello or Trenitalia boutiques.
Cancel my travel
OR
Maintain your travel
If you decide to maintain your travel and to use the alternative solution we organize, please present yourself at least 20 minutes before the original scheduled time departure.
The station staff will be at your disposal to guide you.
The Thello staff will be traveling on the replacement services.
To get more information about travel conditions by coaches, please click here.
